Delivery and Payment
Everything you need to know about shipping and payment options for your orders.
Delivery Information
Delivery Coverage
We currently provide delivery services across the United Kingdom.
Dispatch Time
All confirmed orders are processed and dispatched within one (1) working day of payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
Delivery Timeframe
The estimated delivery time is two (2) to three (3) working days from the date of dispatch. Delivery times are estimates only and may vary due to factors beyond our control.
Delivery Service Provider
All deliveries are handled by Royal Mail or equivalent courier partners where necessary.
Free Delivery
All delivery costs are included in the total order price. No additional shipping or handling fees will be charged at checkout.
Tracking Information
Once your order has been dispatched, you will receive a dispatch confirmation email containing tracking details to monitor your shipment.
Payment Information
Payment Processing
All payments are processed securely through trusted payment providers. We accept major credit and debit cards, as well as other approved payment methods displayed at checkout.
Payments are charged at the time of order placement. You will receive an automatic confirmation email once your payment has been successfully processed.
Secure Payments
We use SSL encryption and other industry-standard security measures to ensure that your payment details remain private and protected at all times.
If your payment is declined or an error occurs during processing, please contact your bank or our customer service team for assistance.
Additional Policies
Delivery Responsibility
It is the customer's responsibility to provide a complete and accurate delivery address at the time of purchase.
Once a parcel has been handed over to the courier, ownership and responsibility for the goods transfer to the customer. In the event of a delivery issue, please contact us within seven (7) days of the expected delivery date.
Returns and Replacements
If your order arrives damaged, incomplete, or incorrect, please notify us within seven (7) days of receipt by contacting our customer service team with your order number and relevant photos.
Force Majeure
We shall not be held responsible for delays or failure to deliver orders caused by circumstances beyond our reasonable control.